MATE Support

Charging your MATE bike

IMPORTANT tips and advice to be aware of to ensure the proper use of your battery and charger.

Do not charge the battery with any chargers other than the one supplied with your MATE bike. Failure to do so may result in battery damage and will void the battery warranty. Follow all instructions provided with the charger supplied with your MATE bike. Failure to do so could result in damage to your battery or could create a fire hazard that could cause serious injuries.

Your MATE Battery can be charged either by:
1. Charging directly from the bike:
– Make sure the engine is turned off when charging directly from the bike.
– Plug the charger first into the electrical socket, then directly into the frame.

2. Removing the battery to charge:
-Simply remove the battery from the frame, plug the charger first into the electrical socket, then directly into the battery.
For both charging methods, make sure the charger light turns green when plugged into the socket, then red when plugged into the battery. If your charger has a circular power button on the top, you'll need to press this to begin charging (charging is indicated by a red light). Once the light returns to green, your battery is fully charged. You can then unplug the charger.
For further charging instructions, please refer to the enclosed spec sheet inside your charger’s box.
When storing the bike for long periods of time, it is best to store the battery – ideally along with your MATE – in a cool, dry area (out of direct sunlight) that is between 10°C – 20°C / 50°F – 70°F. Charge it to 70% before storing.
Every month, charge the battery back up to 70%. Before using the battery again, charge it completely. This is going to maintain the health of your battery so that you AND your bike will be ready to ride again in the Spring!
Adjust your ride accordingly, to account for a more quickly depleted battery during this time of year. Similar to phones and other Lithium-Ion powered devices, the battery on your MATE will experience changes in extreme temperatures. The range can be from 30-50% less than in warmer temperatures.
To get the most range out of your battery during winter, start your ride off with a room-temperature bike. This means bringing your battery (and ideally your whole bike) inside the house during cold weather.
Before charging, always allow a minimum of two hours for the battery to warm up to room temperature. NEVER charge your battery when the surrounding area is below 5°C / 40°F. Doing so will cause irreversible damage to the battery BMS and cell capacity.

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Do you have a specific question or need 1 to 1 support from some at the MATE team? Do not hesitate to write us at hello@mate.bike

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