MATE status of production & delivery
Update August 28th 2019:
We'd like to let you in on the last mile shipping procedure. The idea is to be as transparent as possible so you can have a better overview of the delivery timeframe. It can take up to 3-4 weeks between the container's arrival and the final delivery to your home.
For a step by step explanation of our standard shipping procedure, have a look at our detailed infographic>>
Update August 26th 2019:
Breaking the 10,000 barrier!
We are excited to share that now a total of 10,389 bikes have already been loaded onto containers!
And 3,500 bikes are in last mile delivery status!
Update August 3rd 2019:
More than 8.500 MATE X have now been loaded in containers, with many currently at sea! And more than 1.100 MATE X backers have already received or are soon to receive over the coming days their very own MATE X.
Bikes are now loaded in containers. The two containers will set sail from Hong Kong on August 5th.
Your bikes are arriving in the port next week.
Last week we loaded 5 containers. This week it's 4 containers. So another 1.574 MATE X are on their way to backers.
Both last week and this week we shipped 1 container to add up to another 372 MATE X on their way to their American homes.
More bikes have been delivered in these last 2 weeks. Still left to go are India and the Philippines.
+ still actively working on shipping solutions for Switzerland, Japan and Mexico followed by the regions: South Africa, Middle East and Africa. Each country has specific documentation, importer of records and shipping solution and it is a big undertaking. New Zealand is almost ready to go.
+ more bikes in a variety of colors loaded
These two weeks the focus was predominately MATE X 750 in a variety of colors: Jet Grey, White Ice, Dusty Army, Unicorn, Desert Storm, Burnt Orange and Black. The only color we have not produced yet out of Taiwan is the Imerial Woodland... but it's coming!
Note: If you have problems with your payment, please contact our customer service at email@example.com and indicate "YOUR COUNTY" shipment in the e-mail title. Thanks a lot!
Update July 25th 2019:
As per today over 7,000 MATE X have been shipped. Of these - 3,854 MATEs are headed for the EU; 2,180 are on their way to the US; 389 and 504 are sailing to Canada and Norway respectively.
But that’s not all folks! Over 1,000 bikes are already at the warehouse in US and will be reaching their American MATEs in the coming weeks. More to set sail shortly...
Update July 17th 2019:
MATE X PRODUCTION INFORMATION
In Taiwan, we are currently producing over 200 bikes a day, with containers filling continuously throughout the week. It’s beautiful! We will soon share with you some great videos that show MATE production in more detail!
We produce 200 MATE X a day
Deliveries from Taiwan
We already have 3 containers headed for the US and 6 containers for the EU on the sea! That’s 1,500 MATEs!
The next shipment that is almost complete is another 3 containers to the US and 4 to EU. Immediately after that, we are onto 1 container to the US and 5 to EU - which will also include our first MATE X 250 models to ship from Taiwan.
We already test rode the Taiwan produced 250w model on our visit and can guarantee that it is one incredible ride you can look forward to!
Deliveries from China
504 bikes are shipping to NORWAY and another 389 bikes are shipping to CANADA.
APAC is shipping continuously, one by one, directly to backers. We have already shipped out more than half of these bikes.
Over the following couple of weeks, it’s AUSTRALIA and NEW ZEALAND followed by SWITZERLAND, MEXICO and JAPAN. We will keep you all posted as we go along and your bikes are loaded. All bikes are scheduled to be loaded before end of July.
We know we are behind schedule on this batch but the wait will not be too much longer. Hang tight, they will soon be on the sea.
Why are the Indiegogo deliveries delayed?
The main reason for the delay, is recently introduced anti-dumping laws, necessitating a change from production in China to Taiwan. We've thus had to move thousands of parts to a new location, as well as recommence the entire production set-up, training etc.
Indiegogo orders - delivery information
Webshop orders - delivery information
MATE X: We are delivering all webshop MATE X orders September 15-30th - depending on your country. We expect some countries to be delivered even earlier in September.
MATE Classic: We have just a small amount of MATE Classic in stock, that can be delivered to you really quickly - within 2 weeks.
Happy backers from around the world, that received their MATE X.
THANKS FOR SUPPORTING US
BE SURE OUR PRODUCTION IS NOW ON TRACK!
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