MATE status of production & delivery
Update November 21st 2019:
Here’s a newsflash for the week!
DELIVERY OF THE BIKES
As of now, we have shipped out more than 12,298 bikes to backers. 11,115 of these are either being processed, have been handed over to the couriers for delivery, or have reached their final destination. The rest of these bikes, a total of 1,183, are currently on vessels faring across the oceans towards their destination ports.
Left to ship out are 1,093 bikes of the 13,391 in total. As you can see, some serious progress has been made on getting backers on bikes!
4,000 Front lights (excluding Joker Lights ) have just arrived in Hong Kong and are being prepared for shipment this week. If you are on the recipient list, you should have received an email from us offering you the last chance to update your address if needed.
We will continue to receive deliveries of bike parts in our pick and pack distribution center to fulfill warranty as well as missing and purchased parts.
LOCATION OF THE BIKES
We see that many of you write to us daily requesting the pinpoint location of your bikes. It is important for us that you know exactly what we can see from our end so that you are clear that we are being as transparent and frank as possible. We understand that you want answers straight: We simply cannot provide the exact information that you’re requesting. We can only check to see if your bike(s) is:
1. At the factory
2. On the water
3. Out for delivery with the courier
We send you an email when your container leaves the factory to port, and you receive notification from the courier when the parcel is out for delivery to your door.
We are chasing any pending deliveries to ensure the complete fulfillment of our campaign.
We understand that in the year 2019, the standards for shipping of orders have become extremely high and that many of you are very familiar with order tracking and can follow your orders down to pinpoint GPS location. Several of these services are offered by E-commerce giants such as Amazon, Walmart or Zalando. We, though, cannot provide the same type of service. We are not an e-commerce giant with a deeply integrated and long-term established supply chain.
When shipping over 13,000 bikes to backers, delivery mistakes do happen and we take care of them as they arise.
We have together handled over 278 individual delivery cases with the couriers. It takes time, but we are indeed solving each and every one of these situations as they arise.
Please be a real MATE and support us as we head into the final stages of delivering the MATE X campaign!
FACEBOOK photo competition #MATEmoment
Don’t forget to submit your favourite MATE photo in our Facebook Competition! If you have not yet met with your BEAST, don’t worry. There are plenty of more competitions and fun to come!
With love from Copenhagen,
Julie, Christian and the rest of the MATE Team
Update August 28th 2019:
We'd like to let you in on the last mile shipping procedure. The idea is to be as transparent as possible so you can have a better overview of the delivery timeframe. It can take up to 3-4 weeks between the container's arrival and the final delivery to your home.
For a step by step explanation of our standard shipping procedure, have a look at our detailed infographic>>
Update August 26th 2019:
Breaking the 10,000 barrier!
We are excited to share that now a total of 10,389 bikes have already been loaded onto containers!
And 3,500 bikes are in last mile delivery status!
Update August 3rd 2019:
More than 8.500 MATE X have now been loaded in containers, with many currently at sea! And more than 1.100 MATE X backers have already received or are soon to receive over the coming days their very own MATE X.
Bikes are now loaded in containers. The two containers will set sail from Hong Kong on August 5th.
Your bikes are arriving in the port next week.
Last week we loaded 5 containers. This week it's 4 containers. So another 1.574 MATE X are on their way to backers.
Both last week and this week we shipped 1 container to add up to another 372 MATE X on their way to their American homes.
More bikes have been delivered in these last 2 weeks. Still left to go are India and the Philippines.
+ still actively working on shipping solutions for Switzerland, Japan and Mexico followed by the regions: South Africa, Middle East and Africa. Each country has specific documentation, importer of records and shipping solution and it is a big undertaking. New Zealand is almost ready to go.
+ more bikes in a variety of colors loaded
These two weeks the focus was predominately MATE X 750 in a variety of colors: Jet Grey, White Ice, Dusty Army, Unicorn, Desert Storm, Burnt Orange and Black. The only color we have not produced yet out of Taiwan is the Imerial Woodland... but it's coming!
Note: If you have problems with your payment, please contact our customer service at email@example.com and indicate "YOUR COUNTY" shipment in the e-mail title. Thanks a lot!
Update July 25th 2019:
As per today over 7,000 MATE X have been shipped. Of these - 3,854 MATEs are headed for the EU; 2,180 are on their way to the US; 389 and 504 are sailing to Canada and Norway respectively.
But that’s not all folks! Over 1,000 bikes are already at the warehouse in US and will be reaching their American MATEs in the coming weeks. More to set sail shortly...
Update July 17th 2019:
MATE X PRODUCTION INFORMATION
In Taiwan, we are currently producing over 200 bikes a day, with containers filling continuously throughout the week. It’s beautiful! We will soon share with you some great videos that show MATE production in more detail!
We produce 200 MATE X a day
Deliveries from Taiwan
We already have 3 containers headed for the US and 6 containers for the EU on the sea! That’s 1,500 MATEs!
The next shipment that is almost complete is another 3 containers to the US and 4 to EU. Immediately after that, we are onto 1 container to the US and 5 to EU - which will also include our first MATE X 250 models to ship from Taiwan.
We already test rode the Taiwan produced 250w model on our visit and can guarantee that it is one incredible ride you can look forward to!
Deliveries from China
504 bikes are shipping to NORWAY and another 389 bikes are shipping to CANADA.
APAC is shipping continuously, one by one, directly to backers. We have already shipped out more than half of these bikes.
Over the following couple of weeks, it’s AUSTRALIA and NEW ZEALAND followed by SWITZERLAND, MEXICO and JAPAN. We will keep you all posted as we go along and your bikes are loaded. All bikes are scheduled to be loaded before end of July.
We know we are behind schedule on this batch but the wait will not be too much longer. Hang tight, they will soon be on the sea.
Why are the Indiegogo deliveries delayed?
The main reason for the delay, is recently introduced anti-dumping laws, necessitating a change from production in China to Taiwan. We've thus had to move thousands of parts to a new location, as well as recommence the entire production set-up, training etc.
Indiegogo orders - delivery information
Webshop orders - delivery information
MATE X: We are delivering all webshop MATE X orders September 15-30th - depending on your country. We expect some countries to be delivered even earlier in September.
MATE Classic: We have just a small amount of MATE Classic in stock, that can be delivered to you really quickly - within 2 weeks.
Happy backers from around the world, that received their MATE X.
THANKS FOR SUPPORTING US
BE SURE OUR PRODUCTION IS NOW ON TRACK!
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