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MATE Support

How-To

Need Instructions and inspiration on how to tweak your MATE settings to perfection? Please check out our HOW-TO Videos below.

Welcome to your new mate bike

Unboxing part 1

Unboxing part 1

Unboxing part 2

Unboxing part 2

Unboxing part 3

Unboxing part 3

How to tighten your bike properly

How to tighten your bike properly

Maintenance of folding mechanism

Maintenance of folding mechanism

Battery & Key

How to remove battery

How to remove battery

How to charge battery

How to charge battery

Key positions

Key positions

How to measure voltage on battery and charger

How to measure voltage on battery and charger

Brakes

How to adjust hydraulic brake lever

How to adjust hydraulic brake lever

How to adjust hydraulic brake caliper

How to adjust hydraulic brake caliper

How to adjust mechanical brakes

How to adjust mechanical brakes

Saddle & Seatpost

How to adjust the saddle

How to adjust the saddle

How to adjust saddle height

How to adjust saddle height

Maintenance of seatpost lever

Maintenance of seatpost lever

Rear Rack & Mudguards

How to mount rear rack

How to mount rear rack

How to mount rear mudguard

How to mount rear mudguard

How to mount front mudguard

How to mount front mudguard

Fork

How to change the fork part 1

How to change the fork part 1

How to change the fork part 2

How to change the fork part 2

Tires, Pedals & Chain

How to pump tires

How to pump tires

Maintenance of tires

Maintenance of tires

How to lube chain

How to lube chain

How to change your pedals

How to change your pedals

Display

How does the display work

How does the display work

How to replace display part 1

How to replace display part 1

How to replace display part 2

How to replace display part 2

Throttle

How to replace the throttle

How to replace the throttle

Gears & Derailleur

How to adjust gears

How to adjust gears

How to change derailleur hanger

How to change derailleur hanger

Reflectors & Lights

How to mount reflectors

How to mount reflectors

How to mount front light

How to mount front light

How to mount rear light

How to mount rear light

Controller

How to remove the controller

How to remove the controller

How to install a new controller

How to install a new controller

Do you prefer talking to us directly?

Do you have a specific question or need 1 to 1 support from a member of the MATE team? Email us at hello@mate.bike

MATE Assistance

So you’ve ridden your MATE and are starting to wonder if some settings are correct? Look no further and check out our MATE Assistance.

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ONLINE SUPPORT

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