Need Help with Your MATE Bike?

Click here for important tips and advice to be aware of and ensure the proper use of your battery and charger.

Download a MATE owners manual here.

You do not need a license to ride a MATE bike, as long as it meets the standard e-bike regulations in your country. All MATE bikes are designed to comply with the common legal requirements for electric bicycles, such as having a motor power of up to 250W and a maximum assisted speed of 25 km/h (15.5 mph). These specifications classify them as bicycles rather than motor vehicles in many countries, eliminating the need for a license.

Always confirm with local regulations to ensure compliance.

At MATE Bike, we take pride in offering a comprehensive limited warranty to give you peace of mind. Our bikes and their components are covered for 2 years, while the battery is protected under a 1 year warranty for battery capacity to 70%. To keep your bike performing at its best, undertaking regular maintenance and servicing by a qualified bike professional, as outlined in the manual, are crucial. Should you need warranty assistance, simply reach out to the reseller where you purchased your MATE Bike, and they’ll be happy to help.

Browse our Service Partners here.

Yes, you can book a test ride in your closest MATE reseller. Check it here.